Blackwell's Five-Minute Veterinary Practice Management Consult

Blackwell’s Five-Minute Veterinary Practice Management Consult is a comprehensive, one-stop reference text on all things management related, from understanding the marketplace in which veterinarians practice, to appreciating hospital finances, to the nuts and bolts of marketing services for a veterinary practice. Topics are covered in a thorough but concise format and provide invaluable information for practice owners, administrators, associates and staff.




Key Features:
· follows the popular Five-Minute Veterinary Consult structured format
· consistency of presentation makes for easy information retrieval
· focus is on practical rather than theoretical solutions for veterinary practice
issues
· Provides examples within relevant topics

Sections include:
· The veterinary marketplace
· Client relationship management
· Communications
· Financial management
· Cash management
· Human resources
· Marketing management
· Operations management
· Administrative management
· Practice safety
· Legal Issues
· Planning & Decision-making
· Facility management, design and construction
Plus, appendices, list of abbreviations, glossary, and more!


Chapter 1 Marketplace.

Chapter 2 Client Relationship Management.

Chapter 3 Communications.

Chapter 4 Financial Management.

Chapter 5 Cash Management.

Chapter 6 Human Resources.

Chapter 7 Marketing Management.

Chapter 8 Operations Management.

Chapter 9 Administrative Management.

Chapter 10 Practice Safety.

Chapter 11 Legal Issues.

Chapter 12 Planning and Decision Making.

Chapter 13 Facility Management, Design, and Construction.

Appendices.

Glossary.

Index

Lowell Ackerman, DVM, DACVD, MBA, MPA. Bizvet, Inc., Westborough, Mass.
www.bizvet.com